Shipping policy

Please allow 2-3 business days for handling. Shipping typically takes between 3-7 business days, but during holiday season, it could be between 5-10 business days for shipping. Shipping times are up to the carrier, though. If a package is late or delayed, I sincerely apologize on behalf of the shipping carrier. If your package is lost in transit, please contact me via gauda@gaudaart.com within 48 hours in order to have a replacement shipped out at no additional cost to you.

If you receive a damaged item, please contact me at gauda@gaudaart.com and I'll be happy to replace your item. NOTE: you must send a picture of the damaged item within 48 hours to be eligible for a return. 

If you need a change of address, we must be alerted within 24 hours of purchase in order to guarantee a redirect. We are unable to change the address once it has dispatched from our studio. Please contact me at gauda@gaudaart.com.  

GAUDA ART is not responsible for undelivered packages based on incorrect shipping addresses given by the customer. Please ensure that you provide the complete and correct mailing addresses at the checkout. If you desire a refund in this scenario, a restocking fee of 20% will be applied and the cost of shipping will be recovered by the studio.

 

I am not responsible for any VAT, import fees or other duties that your local government may charge you upon delivery.